Fitzsimmons, James A <br/><br/>
Service Management  operations, strategy,and information technology 

 - 5th Edn. 
 - New Delhi  Tata McGraw-Hill  1994-R2008 
 - xiv, 605 p.  PB  25 cm.  CD 
<br/><br/><label>ISBN: </label>0070615667 
<br/><br/><label>Subjects--Uniform Titles: </label><br/>Service industrries, Management
<br/><br/><label>Dewey Class. No.: </label>658.5  / FIT