Fitzsimmons, James A . <br/><br/>
Service management  operations, strategy and information technology 

 - 5th ed. 
 - New Delhi  Tata McGraw hill publishing company limited  2006-R2009 
 - xiv,605p.  PB  22cm.  CD 
<br/><br/><label>ISBN: </label>9780070615663 
<br/><br/><label>Subjects--Uniform Titles: </label><br/>Services industries- Management
<br/><br/><label>Dewey Class. No.: </label>658.5  / FIT