TY  - BOOK
AU  - Fitzsimmons, James A .
AU  - Fitzsimmons Mona J
TI  - Service management: operations, strategy and information technology
SN  - 9780070615663
U1  - 658.5 
PY  - 2006///-R2009
CY  - New Delhi
PB  - Tata McGraw hill publishing company limited
KW  - Services industries- Management
ER  -