00733nam a2200205 a 450000500170000002000180001708200150003510000270005024500720007725000120014926000710016130000290023263000360026170000230029796400160032099700340033699900190037095200690038995200690045820251203111509.0  a9780070615663  a658.5bFIT  aFitzsimmons, James A .  aService managementboperations, strategy and information technology  a5th ed.  aNew DelhibTata McGraw hill publishing company limitedc2006-R2009  axiv,605p.c22cm.bPBeCD  aServices industries- Management  aFitzsimmons Mona J  bcdefg_  a156712 LIBSS C 156713 LIBSS C  c128027d128027  00104070aPUbPUd2009-12-17g399.20l0o658.5 FITp156712yBK  00104070aPUbPUd2009-12-17g399.20l0o658.5 FITp156713yBK