Kumar, Alok <br/><br/>
Customer relationship management  concepts and application 

 - New Delhi  Biztantra  2011 
 - xviii,350p.  PB  20cm. 
<br/><br/> - 
<br/><br/><label>ISBN: </label>9788177226225 
<br/><br/><label>Dewey Class. No.: </label>658.812  / KUM