Fitzsimmons, James A.  _ Fitzsimmons, Mona J. <br/><br/>
Service management  operations , strategy, information technology 

 - 7th ed. 
 - New Delhi  McGraw Hill Education (India)  2016 
 - xviii, 541 p.  PB  27cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9789339204471 
<br/><br/><label>Subjects--Personal Names: </label>   _ 
<br/><br/><label>Subjects--Uniform Titles: </label><br/>Service management<br/>Service Industries
<br/><br/><label>Dewey Class. No.: </label>658.5  / FIT