00557nam a2200205 a 450000500170000002000180001708200150003510000290005010000250007924500700010425000120017426000510018630000290023750000190026660000080028563000230029363000230031685600060033985600060034520251203112614.0  a9789339204471  a658.5bFIT  aFitzsimmons, James A.d_  aFitzsimmons, Mona J.  aService managementboperations , strategy, information technology  a7th ed.  aNew DelhibMcGraw Hill Education (India)c2016  axviii, 541 p.c27cm.bPB  aIncludes index  bc_  aService management  aService Industries  f_  a_