TY  - BOOK
AU  - Fitzsimmons, James A.
AU  - Fitzsimmons, Mona J.
TI  - Service management: operations , strategy, information technology
SN  - 9789339204471
U1  - 658.5 
PY  - 2016///
CY  - New Delhi
PB  - McGraw Hill Education (India)
KW  - 
KW  - Service management
KW  - Service Industries
N1  - Includes index
ER  -