Fitzsimmons, James A.  _ Fitzsimmons, Mona J. Bordoloi, Sanjeev K. <br/><br/>
Service management  operations, strategy, information technology 

 - 8th ed. 
 - Chennai  McGraw Hill  2019 
 - xviii, 524 p.  PB  28 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9789353161149 
<br/><br/><label>Subjects--Personal Names: </label>   _ 
<br/><br/><label>Subjects--Uniform Titles: </label><br/>Service Industries<br/>Service management
<br/><br/><label>Dewey Class. No.: </label>658.5  / FIT