TY  - BOOK
AU  - Fitzsimmons, James A.
AU  - Fitzsimmons, Mona J.
AU  - Bordoloi, Sanjeev K.
TI  - Service management: operations, strategy, information technology
SN  - 9789353161149
U1  - 658.5 
PY  - 2019///
CY  - Chennai
PB  - McGraw Hill
KW  - 
KW  - Service Industries
KW  - Service management
N1  - Includes index
ER  -