Buttle, Francis  _ Maklan, Stan <br/><br/>
Customer relationship management  concepts and technologies 

 - 4th ed., Indian reprint 
 - New York  Routledge  2019 
 - xxiii, 444 p.  PB  24 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9780367376253 
<br/><br/><label>Subjects--Personal Names: </label>   _ 
<br/><br/><label>Subjects--Uniform Titles: </label><br/>Customer relations<br/>Customer relations--Management<br/>Relationship marketing
<br/><br/><label>Dewey Class. No.: </label>658.812  / BUT