00000nam a2200000 a 4500 20251222125939.0 9780367376253 658.812 BUT Buttle, Francis _ Maklan, Stan Customer relationship management concepts and technologies 4th ed., Indian reprint New York Routledge 2019 xxiii, 444 p. 24 cm. PB Includes index _ Customer relations Customer relations--Management Relationship marketing _ _ _ 223620 328761 328761 0 0 0 0 PU PU 2020-11-03 500.00 0 658.812 BUT 223620 BK