TY  - BOOK
AU  - Buttle, Francis
AU  - Maklan, Stan
TI  - Customer relationship management: concepts and technologies
SN  - 9780367376253
U1  - 658.812 
PY  - 2019///
CY  - New York
PB  - Routledge
KW  - 
KW  - Customer relations
KW  - Customer relations--Management
KW  - Relationship marketing
N1  - Includes index
ER  -