00277nam a2200109 a 450000500170000002000150001708200210003210000180005324500460007126000280011730000220014520251203091735.0  a818561704X  a658.562,bD, man  aMann, Nancy R  aKeys to excellence: the Deming philosophy  aDelhibViva Booksc1992  axviii, 134p, 22cm