00000nam a2200000 a 4500 20251203092028.0 8175441143 658.8342 CHA Chang, Richard Y. Kelly, P. Keith Satisfying internal customers first! A Practical guide to improving internal and external ... New Delhi Wheeler Publishing 1994 vii, 104p. 20 cm. PB Quality improvement series Management Customers satisfaction ENGLISH 658 BOOK _ 88038 LIBSS C 61416 61416 0 0 0 0 PU PU 1998-09-15 95.00 0 658.8342 CHA 88038 BK