Goetsch, David L. <br/><br/>
Introduction to Total quality  Quality management for production, processing and services 

 - 2nd ed. 
 - New Jersey  Prentice-Hall International, Inc.  1994 
 - xii,660p.  24 cm. 
<br/><br/><label>ISBN: </label>013262155X 
<br/><br/><label>Dewey Class. No.: </label>658.562  / GOE