TY  - BOOK
AU  - Goetsch, David L.
AU  - and Davis, Stanley B.
TI  - Introduction to Total quality: Quality management for production, processing and services
SN  - 013262155X
U1  - 658.562 
PY  - 1994///
CY  - New Jersey
PB  - Prentice-Hall International, Inc.
ER  -