00000nam a2200000 a 4500 20251202164306.0 658.4012 HIC Hickman, Craig R Silva, Michael A Creating excellence London Unwin 1986 xiv, 305 p. 22 cm. PB Creating excellence _ 286 C 6427 6427 2 0 0 0 PU PU 1999-12-13 58.10 0 658.4012 HIC 286 BK