Balaji,S.C. <br/><br/>
Services marketing and management 

 - New Delhi  S.Chand & Co.  2002 
 - xii,474p.  22cm.PB. 
<br/><br/><label>ISBN: </label>8121921619 
<br/><br/><label>Dewey Class. No.: </label>658.8  / BAL