00285nam a2200109 a 450000500170000002000150001708200130003210000290004524500370007426000350011130000290014620251203110655.0  a8178086417  a658bANU  aAnupindi, Ravi [et...al]  aManaging Businesss Process Flows  aDelhibPearson Educationc2004  axii,267p.c24 cm. PBeCD